Consumer Complaints

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Should you encounter problems submitting the form, we would recommend that you click on the [Download Consumer Complaint Form (PDF Format)] button and forward directly to the Department of Trade, Industry and Fair Competition via email at consumeraffairstci@gov.tc.

Download Consumer Complaint Form (PDF Format)

The Department of Trade, Industry and Fair Competition

To facilitate the submission of complaints made pursuant to Section 7 of the Consumer Protection Ordinance, 2016

First Name *Please fill the required field.

Middle Name

Last Name *Please fill the required field.

Age *Please fill the required field.

Address *Please fill the required field.

Home Phone No.

Work Phone No.

Mobile No. *Please fill the required field.

Email *Please fill the required field.

Reason for Complaint *Please fill the required field.

Name of Company/Individual Subject of Complaint *Please fill the required field.

Vendor Address *Please fill the required field.

Vendor Phone No. *Please fill the required field.

Vendor Email Address

Date of Complaint *Please fill the required field.

Details of Complaint *Please fill the required field.

Date of Purchase / Service Contracted / Contractual Agreemen Entered Into *Please fill the required field.

Type of Purchase Agreement

Brand or Make of Product

Price of Product *Please fill the required field.

Payment Method

Warranty Period *Please fill the required field.

Customer Account Number / Receipt Number *Please fill the required field.

Representative or Salesperson First Name

Representative or Salesperson Last Name

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