The Office of the Complaints Commission for the Turks & Caicos Islands proudly announces the successful participation of Senior Investigative Officer, Ms. Samadia Lightbourne, at the Ombudsman Association Conference, held June 9–11, 2025.
The annual conference, hosted in Belfast, brought together over 120 delegates from ombudsman offices across the UK, Ireland, and British Overseas Territories to exchange ideas and strengthen institutional practices in complaint resolution. Ms. Lightbourne joined representatives from the Cayman Islands and Bermuda, contributing to meaningful discussions on the challenges faced by smaller jurisdictions and the value of international collaboration.
“Attending this conference deepened our understanding of best practices and innovative solutions for complaint handling and public sector investigations,” said Ms. Lightbourne. “We're excited to translate these insights into tangible improvements for our services in the Turks & Caicos Islands.”
Conference highlights included sessions on:
- Early resolution strategies and stakeholder engagement
- Investigative quality assurance frameworks
- Digital transformation in ombudsman services
- Collaboration models for building public trust
As a result of the conference, the Office of the Complaints Commission will pursue:
- Strengthened ties with fellow Overseas Territories’ ombudsman offices
- The Office of the Complaints Commission will conduct internal training to implement the newly acquired techniques.
- Continued participation in international forums to remain on the cutting edge of public service excellence
The Office of the Complaints Commission reaffirms its commitment to ensuring accountability, transparency, and accessibility for all residents and stakeholders in the Turks & Caicos Islands.
