The Office of the Complaints Commissioner (Ombudsman) has taken another step to strengthen its capacity as a good governance institution by holding an in-house training session on the Complaints Commissioner’s Ordinance. The session was held on Monday 15th December at the conference room of the Attorney General’s Office on Grand Turk.
The session brought together the new Commissioner and staff for a guided walk-through of the Ordinance with support from The Attorney General’s Chambers. It formed part of the Commissioner’s formal orientation and ensured that the entire team is working from a shared and up-to-date understanding of the law that underpins the Office’s work.
Newer officers were able to build a solid foundation in the legal framework for complaints handling, while more experienced staff benefited from a structured refresher on key provisions and how they apply in daily practice. The discussion also allowed the team to reflect on how the Office can continue to strengthen fairness, independence and consistency in its investigations and recommendations.
This internal training is one element of a wider effort to raise awareness of the role and powers of the Ombudsman. Over the coming months, the Office plans to offer similar sessions to key government departments and public officials. These outreach activities are designed to promote early and constructive engagement with complaints and to highlight the Office’s contribution to transparency, accountability and good governance across the public sector.