THE CONSUMER PROTECTION ORDINANCE 2016

The Department of Trade, Industry and Consumer Affairs wishes to invite consumers and businesses to review the rights afforded to consumers and the obligations imposed on businesses under the Consumer Protection Ordinance 2016. A copy of the Ordinance is available at www.gov.tc/trade/consumeraffairs/legislation.

The Ordinance was passed by the House of Assembly in 2016 and was subsequently amended and entered into force on 24 February 2020. The objective of the Ordinance is to make provision for the protection of consumer interests in relation to the supply of goods and services. The Department is therefore tasked with ensuring the rights of consumers, fair trade, competition and the dissemination of accurate information in the marketplace.

It should be noted that the Department has no power to regulate the prices at which goods or services are sold in the Turks and Caicos Islands. However, persons who have been adversely affected in relation to the purchase of goods or services may submit a complaint to the Department of Trade, Industry and Consumer Affairs. The complaint should be submitted using the Consumer Complaints Form accessible on our website at https://www.gov.tc/trade/consumeraffairs/complaints.

For further information please feel free to contact Ms. Donisha Williams, Consumer Officer at the Department of Trade, Industry and Consumer Affairs on This email address is being protected from spambots. You need JavaScript enabled to view it..

Click here to view Consumer Protection Ordinance Brochure.

DEPARTMENT OF TRADE, INDUSTRY AND CONSUMER AFFAIRS CELEBRATES GLOBAL ENTREPRENEURSHIP WEEK

Global Entrepreneurship Week (GEW) is the world’s largest celebration of innovators and job creators who launch startups that bring ideas to life, drive economic growth and expand human welfare. GEW will be observed for the second consecutive year by the Department of Trade, Industry and Consumer Affairs from 16-22 November 2020.

GEW 2020 is being observed globally under four broad themes: Education, Ecosystems, Inclusion and Policy. Join the Department of Trade, Industry and Consumer Affairs and over 10 million entrepreneurs and aspiring entrepreneurs from 180 countries across the globe in celebrating GEW.

The Department celebrated the event last year by hosting a breakfast seminar on grant funding at The Sands resort in Gracebay and a business mixer at the Grace Bay Club under the theme ‘Be Inspired’ with a presentation made by guest speaker Kristin Frazer of Treflé Designs: designer to clients such as Beyoncé, Blue Ivy and Chrisette Michele. Other activities also included the launch of a Department information video and a youth photo entry competition won by Mr. Bensly Pierre, who was presented with a brand new Nikon digital camera.

The Department will be sharing information throughout this week via the Turks and Caicos Islands Government Facebook page aimed at promoting and encouraging entrepreneurship across the Turks and Caicos Islands.

DEPARTMENT OF TRADE, INDUSTRY AND CONSUMER AFFAIRS HOSTS TRAINING IN STRATEGIC TRADE AND INVESTMENT

The Department of Trade, Industry and Consumer Affairs hosted training on the Professional Certificate in Strategic Trade and Investment from 28 September to 2 October, 2020. The training was delivered virtually by the UK-based International Centre for Parliamentary Studies (ICPS) to middle and senior management professionals from across the Turks and Caicos Islands Government.

There were 13 participants from the Department of Trade, Industry and Consumer Affairs, InvestTCI, Customs Department, Attorney General’s Chambers and the Strategic Policy and Planning Department. The training supported participants’ understanding of key themes including multilateral trade agreements and the fundamental principles of trade and investment strategies.

Having completed the week-long training, the participants are also eligible for professional membership to the Institute of Leadership and Management allowing them access to a suite of leadership, management and coaching resources.

Commenting on the training, the Director of Trade and Head of the Department of Trade, Industry and Consumer Affairs, Mrs Merida Cable-Lewis stated that:

“International trade and foreign direct investment (FDI) are drivers of the global economy. The recently held Professional Certificate in Strategic Trade and Investment course was therefore aimed at providing advanced training in the areas of international trade and FDI to encourage enhanced stakeholder engagement on the development and delivery of trade and investment strategies designed to achieve sustainable economic growth in the Turks and Caicos Islands. An objective that is particularly significant in light of the Covid-19 pandemic and the United Kingdom’s exit from the European Union (Brexit) which have both presented unprecedented challenges to the global economy and world trade.

Following its establishment in May 2019, the Department has made significant strides in its efforts to develop and promote trade in the Turks and Caicos Islands. This has been achieved through capacity building initiatives for the MSME sector, encouraging the growth of alternative industries, working to develop policy, legal and institutional frameworks to support trade activity and assisting with the negotiation of bilateral and multilateral trade agreements.

We are grateful to the Ministry of Finance, Trade and Investment for its support of this initiative.

Department of Trade, Industry and Consumer Affairs

Location

Downtown Butterfield Square
Providenciales
Turks and Caicos Islands