JOB SUMMARY:
The Business Analyst will be responsible for the day to day support of the Turks and Caicos Islands Inland Revenue Department (TCI IRD) suite of software applications by solving organizational information problems and requirements by documenting information; analyzing requirements; designing solutions; recommending system controls and protocols and training end users.
KEY DUTIES AND RESPONSIBILITIES:
- Coordinating and implementing, in coordination with the staff of the TCI IRD, stakeholder needs assessment to identify individuals and organizations that have a stake or interest in the project outcomes, and to assess the needs of each stakeholder group by conducting comprehensive consultations with them by:
- gathering information from multiple sources.
- decomposing high-level information into details.
- abstracting up from low level information to a general understanding.
- distinguishing user requests from the underlying needs.
- aligning with stakeholders on business requirements, system requirements, program/software functions and strategies.
- Conducting research to facilitate understanding of the policies, procedures, and regulations that govern modern Tax operations.
- Studying current practices and processes for administering taxes - recommend improvements and design modifications that are aligned to modern/best practices while remaining in compliance with the TCI IRD’s stipulated policies, procedures and regulations.
- Conducting business case cost/benefit analyses.
- Constructing process maps, workflow charts and diagrams.
- Working with the Inland Revenue team to recommend technologies and strategies to be utilized for the improvement of the tax business processes and their automation.
- Working with IRD’s Consultant in the definition of system requirements and preparation of the terms of reference for the new tax system.
- Carrying out business process re-engineering activities - identify gaps or inefficiencies and identify solutions to addressing them; recommend changes that will enable the TCI IRD to meet global standards and requirements for the management of the improved services.
- Identifying organization's strengths and weaknesses and suggests areas of improvement
- Reviewing working relationships with other government entities and stakeholders and recommend changes for the improvement in the services.
- Making recommendations regarding the transfer of knowledge and provision of adequately trained personnel for improvement in the processes.
- Ensuring that all recommendations consider the TCI IRD’s current position and business environment and are aligned to its corporate strategy and vision, with focus on: (i) the organization, structure, mission and vision; (ii) the operating environment which includes, key stakeholders, customers, services provided at each point of contact along the continuum of services, and (iii) the possible/proposed new technology, architecture, systems and application software, telecommunication, etc.
- Reviewing implemented system – assess against stakeholder needs assessment and recommendations for business process re-engineering.
- Organizing and leading workshops/meetings for introduction and validation of ideas and findings.
- Documenting and effectively communicating insights and plan to cross-functional team members and management.
- Determining operational objectives by studying business functions; gathering information; evaluating output requirements and formats.
- Designing solutions by analyzing requirements; constructing workflow charts and diagrams; studying system capabilities; writing specifications.
- Improving systems by studying current practices; designing modifications.
- Recommending controls by identifying problems; writing improved procedures.
- Defining tax software project requirements by identifying project milestones, phases, and elements; forming project team; establishing project budget.
- Monitoring tax software project progress by tracking activity; resolving problems; publishing progress reports; recommending actions.
- Maintaining system protocols by writing and updating procedures.
- Providing references for users by writing and maintaining user documentation; providing help desk support; training users.
Preparing technical reports by collecting, analyzing, and summarizing information and trends.
QUALIFICATIONS & EXPERIENCE:
The incumbent must meet the minimum required qualifications as detailed below or based on equivalency. Equivalency decisions are made based on a combination of education and experience that would provide the required knowledge and abilities.
EDUCATION
- Bachelor’s or Master’s Degree in Business Administration/Business Studies, Computer Science/Information Technology Computer Science, Systems Engineering or other related IT discipline, or demonstrated experience in informatics, business analysis, strategic planning, or related field;
- Recognized Business Analyst Certification will be an added advantage.
